Monthly Archives: August 2010

Everyone’s gone through it before, that frustrating and long call to a small business where we’ve been left navigating a challenging tree of numerical choices to uncover the one we want. Even worse, pushing a keypad in reaction to pre-recorded messages is a highly cold endeavor. Nevertheless, if you ever manage an organization or business Read more...

Assist Desks/Assist Desks are the central area for finish consumer support. Being able to meet and exceed customer expectations requires ongoing evaluation of the Assist Desk/Service Desk. Add the Wireless Telecom help desk or service desk to this complexity and the task can seem overwhelming. So how do you have to be assessing your Help Read more...

Video Rating: 0 / 5

Raymond Gessel, a private lawyer in Kent, WA (www.raymondgessel.com), discusses his experience with SoundLine Communications’ high-definition hosted PBX business phone system, SoundLine MBX and his past experience with one of our competitors, Aptela. www.SoundLineMBX.com Video Rating: 0 / 5

In the current small business world, the Blackberry smartphones have developed into the business standard for productivity and versatility. The Blackberry Curve 8520 is a practical phone which includes the most important qualities any business person is going to value. The the best Blackberry gives you a assortment of features. The mobile phone features wifi Read more...

 Telephone conference call services can be easily obtained and it’s very simple to get started.  You can get can set-up in no time and enjoy your first conference call today.  There are a number of programs available and can you use the following questions to decide what type of plan works best for you.   Read more...

Visual dialplan is modern rapid application development platform for Asterisk dialplan development. Simply drag, drop and connect dialplan blocks to make company IVR, use ASR and TTS, create call center queues, inbound and outbound call flows, and much more. Model, don’t code! And then deploy Asterisk Dialplan with a single press of a button using Read more...

IVR is the abbreviation of Interactive Voice Response – a technology which has turned out to be exceptionally invaluable to corporations during the 21st century and whose purpose is especially worthwhile to maximize levels of excellent customer care. The phrase is actually very generalized and is utilized to designate virtually any computerized, programmed voice computer Read more...

Speech IVR or Interactive Voice Response is a modern technology that’s now irreversibly entrenched in companies all over the world. Then again, as the majority of you would recognize, IVR functions are incredibly restricted with respect to a particular tasks. Additionally, the majority of business owners or corporations do not take the quality of their Read more...

Outsourcing has become one of many major industries in the world today. The emergence of BPO companies has provided quite a lot of providers to client firms that merely couldn’t be matched by having those features in-house. Within the modern context, assist desk outsource means having a third-social gathering supplier handle quite a few tasks Read more...