Aastra Telecom (UK) Ltd are based in Farnborough, Hampshire and they provide nationwide sales and support of its business telephone systems range. Aastra Telecom (UK) Ltd is the local arm of the global Aastra Technologies Group, which is ranked as the third largest player in the European Enterprise Telephony sector. Aastra develops and markets communication systems and networks which are based on key technologies such as IP and SIP for voice-data convergence, WiFi and DECT over IP for mobility solutions, LDAP for directories, and Web services or XML interfaces promoting unified applications.

Aastra Telecom develops solutions which put the emphasis on openness, providing our customers with scalable solutions to meet their business needs.

IP PBX Intelligate system range

IntelliGate 150 – supports up to 10 users
IntelliGate 300 – supports up to 50 users
IntelliGate 2025 – supports up to 30 users (with licence key upgrade option to 2045)
IntelliGate 2045 – supports up to 60 users
IntelliGate 2065 – supports up to 600 users

Applications supported

VoIP (Voice over IP)
Networking
OIP (Open Interface Platform) and CTI (Computer Telephony Integration)
Voice Mail
Contact Centre

Handset options

IP phones:

Office 60IP
Office 70IP
Office 80IP

Digital phones:

Office 10
Office 25
Office 35
Office 45/45pro
Office 60
Office 70
Office 80

Operator

Office 1560/1560IP

Recent Press

Farnborough, 21 July 2008

Aastra launches IP-based smart routing technology for virtual contact centres

Aastra Solidus eCareTM 6.0 aims to improve quality of service and agent productivity

Aastra, Europe’s leading provider of enterprise communications technology*, has launched Solidus eCare 6.0, an IP-enabled multimodal contact centre solution which addresses the main challenges facing virtual contact centres today – namely improving quality of service and agent productivity.

Solidus eCare 6.0 provides skills-based routing for all types of media – voice, fax, email, SMS, chat – meaning contact centres can respond to changing ways in which customers wish to interact with them. Solidus eCare 6.0 supports up to 10,000 agents, regardless of location, handles 400,000 calls per hour and comes with graphical reporting tools to empower managers to further enhance the efficiency of their contact centres. The system has multi-tenancy and clustering capabilities which are crucial in a distributed, virtual contact centre environment.

Version 6.0 provides agents with personal greetings and dispatch features for enhanced call-waiting management. It also includes basic IP recording, dial from SMS, a new interface towards business applications – for example SAP – for client integration, and multimedia options to better interface with customers. The system also comes with enhanced configuration, management and reporting functions.

Paul Johnson, Head of Enterprise Sales for Aastra Telecom UK, said: “Contact centres, specifically those based on IP, are growing the world over. Customers rightly expect reduced waiting times and better service. To remain competitive contact centre managers need better routing, interaction and reporting technologies to deliver those high standards. By integrating techologies, helping to increase agent productivity and improving quality of service Solidus eCare 6.0 provides this competitive edge.”

The Solidus eCare 6.0 system also offers sales opportunities for contact centre managers. Its advanced call blending enables agents to perform outbound call campaigns, initiate calls to undefined customers and also utilise automatic callback for failed call attempts.

Paul Johnson added that the all-in-one contact centre system means simplified management and improved access to performance data across applications and sites. Solidus eCare offers a single point of contact and management for any form of communication.

* Source:EMEA Unified Communications Call Control Market 2007, Canalys, Ericsson – Aastra figures combined.

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